FAQs

Frequently Asked Questions

What does Trilhoapparel sell?

Trilhoapparel sells merino wool hiking underwear designed for trail comfort, travel, and everyday movement.

Where do you ship?

We currently ship to customers in the United States.

How much does shipping cost?

Standard U.S. shipping is $6 USD.

How long does shipping take?

Orders are processed within 24-48 hours. Estimated delivery is 6-10 business days after processing.

How do I track my order?

After your order ships, you will receive tracking by email or SMS if provided at checkout. You can also visit our Track Your Order page.

What is your return policy?

Eligible unused, unworn, and unwashed items may be returned within 30 days of delivery. Customers are responsible for return shipping unless otherwise required by law.

Do you offer exchanges?

No. We do not offer exchanges. If you need a different item, return the eligible item and place a new order.

How are refunds issued?

Approved refunds are issued to the original payment method after we receive and inspect the return.

What payment methods do you accept?

We accept major cards including Visa, Mastercard, American Express, PayPal, and supported card payments available at checkout.

What currency do you use?

Orders are charged in USD.

Will I pay import taxes?

If any import duties, customs charges, brokerage fees, or similar charges apply, the customer is responsible for paying them.

How do I contact support?

Email trilhoapparel@gmail.com. Phone: To be added before launch.

Who operates Trilhoapparel?

Trilhoapparel is operated by Entangle Ecommerce LLC, 30 N Gould St #41708, Sheridan, WY 82801, United States.